Privacy Policy

1. Scope & Overview

This Privacy Policy sets forth the principles and procedures applied by Broad-noorr regarding the collection, handling, storage, and protection of personal details provided when browsing our hotel reservation catalog, utilizing service comparison tools, or communicating with our reservation assistance desk. We adhere strictly to applicable international data protection standards and ensure complete transparency throughout your user journey.

2. Personal Data We Collect

We collect information that is strictly essential to process accommodation inquiries, fulfill booking requests, and provide optimized lodging recommendations. Data categories include:

• Contact Identifiers: Full legal name, verified email address, phone number, and primary country of residence.
• Reservation Preferences: Stay dates, preferred room categories, guest counts, accessibility requests, and specialized hospitality notes.
• Technical & Device Data: Anonymized IP address, operating system, browser configuration, language settings, and aggregated page navigation metrics.
• Payment Verification: Transaction reference IDs and billing confirmations provided through secure external payment gateways (Broad-noorr never retains unencrypted card details on its servers).

3. Purpose & Legal Basis of Processing

Your personal information is handled according to transparent legitimate interests and explicit contractual consent:

• Facilitating direct communication with verified hotel properties and accommodation managers.
• Confirming, altering, or managing your hotel reservations and custom travel itinerary requests.
• Maintaining network security, preventing fraudulent activity, and verifying compliance with our terms of service.
• Delivering transactional updates, confirmation vouchers, and essential service alerts related to your booking.

4. Cookie Policy & Analytical Technologies

We employ minimal functional and analytical cookies to guarantee seamless navigation across our platform. Essential cookies remember your selected currency, dates, and catalog filters during active browsing sessions. Aggregated analytics aid in identifying system performance bottlenecks without tracking individual user identities across external websites.

5. Data Disclosure & Third-Party Partners

We do not sell, rent, or lease personal records to commercial brokers or third-party marketers. Disclosure is limited exclusively to:

• Hospitality Providers: Verified hotel operators receiving necessary reservation details to fulfill guest check-in procedures.
• Infrastructure Providers: Encrypted hosting providers and server maintenance teams bound by stringent non-disclosure agreements.
• Legal Authorities: Competent judicial or regulatory bodies when required under applicable statutory disclosure regulations.

6. Data Security & Storage Retention

All communication channels across Broad-noorr are protected with enterprise-grade SSL/TLS 256-bit encryption protocols. Stored data is retained solely for the duration required to satisfy operational booking commitments, dispute resolution obligations, and statutory accounting requirements, after which records are irreversibly anonymized or securely deleted.

7. Your Legal Privacy Rights

Depending on your jurisdiction, you maintain comprehensive rights regarding personal data held in our systems:

• Right to inspect and obtain a portable copy of stored personal records.
• Right to request rectification of incomplete, obsolete, or incorrect information.
• Right to request full erasure of your personal data when processing grounds expire.
• Right to restrict or object to specific processing activities conducted on legitimate interest grounds.